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The Pros and Cons of Starting a Virtual Call Center Business

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Updated September 19, 2016

A virtual call center involves representatives who answer and monitor calls from anywhere in the world, instead of being in the same geographical location as each other, or as the business. A virtual call center business can cater to businesses who handle incoming customer service or technical calls, but don’t want to incur the investment of a dedicated in-house staff. This type of business can be started quickly and relatively inexpensively, and it has the potential to produce significant levels of income.

If you are reliable and have a highly professional telephone presence, a virtual call center business is a business idea you may want to explore.

The Pros of Starting a Virtual Call Center Business

As you get started researching a virtual call center business, here are some of the benefits worth considering:

  • Startup costs are low, and there is the potential for high profits.
  • Virtual call centers are typically operated as home-based businesses.
  • There is a growing demand as businesses are reverting to live help for their callers.
  • It’s an excellent business for people who are outgoing, and love to talk and help others.
  • You can service local clients as well as remote clients via the Internet.
  • You can expand as the business grows by using other virtual workers.

The Cons of Starting a Virtual Call Center Business

A virtual call center business has many benefits, but it’s not without challenges. Some of the potential challenges of starting a virtual call center business include:

 You need to have a consistently pleasant voice, professional phone etiquette and excellent organizational skills.
  • You need standard office equipment, including a computer, fax, printer, good quality, and a multi-line phone or virtual phone system.
  • You may need an initial investment for home-based call center equipment.
  • You may need to be flexible on your hours of operation and willing to work evenings and weekends to accommodate clients in different time zones.
  • The greatest competition comes from offshore services, so you need to find a way to differentiate yourself.
  • It can be challenging to market your business and find clients.

Recommended Resources for Starting a Virtual Call Center Business

The resources below provide a great starting point for conducting research into your virtual call center business idea:

As you get started with making your virtual call center business idea a reality, take time to create a business plan to guide you, even if it is a quick streamlined version. And learn from these common startup mistakes so you don’t make the same errors when getting your business up a running.

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Diaspora Matters

Bakery Business Question

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bakeries

Good Evening Investors: From the Inbox :Hi Iam planning to have a small bakery in one of the rural areas  around Harare, can this be a break through business considering the role of big players like Lobels and Bakers Inn in the game.


Forum Responses

Amos Chimwani Yah u will make money but it just depends on how u plan to do your stuff considering kuti the dollar a loaf is overpriced .You can just make fresh bread for half the price, focus on pushing volumes, enter new towns coz the other thing bout business is creating a good customer base, quality product and right pricing

Amos Chimwani And also the other thing get into farming so as to cut the costs of sourcing your stuff elsewhere like floor.just try to be the one  who provides the raw materials than the secondary stuff elsewhere

Francis Mguni Madhlala Its a good idea haumbonyuri wena unotangira pasi zvinoita wena

George Nyawo Armed with a proper market research, quality product, right pricing and customer care strategies you will definitely make it.

Petro Mawire Zvidzayi Great idea buda, have been planning to tackle the same project as well.

Shyreen Muringai bakery has been a good business do your calculation very well and thorough market research zvataurwa nevamwe uko zvinoita wena.

Anesuishe Chiwaya I like the idea that you already have a nice market, the likes of Lobels and proton wont be a heavy burden to your business if you play your game very well. Try not to produce bread only, supply a number of different bakery products. Be strict on the quality of your products and make connections with some shop owners around the area and make deals to supply them with bakery products that way you make sure of a steady cash income and a continued operation. All the best pal

Francis Munangwa In a country with an industry capacity utilization of below thirty percent all business ideas can be good ideas. The weight of a person is not significant on its own; it is only significant when a comparison is made with his weight, height, sex etc. It is how you’re going to do it which is important. Do you have something new which you have, are you focusing on people or money, do you have the passion etc. Rainbow Beverages, then led by Brian Mutandiro entered the beverages sector which was heavily dominated by Delta. They had a good product, Mr Juicy, which became a threat to Delta’s dominance. Delta destroys this brand in a manner which to me was economic sabotage; they bought it and discontinued production. The bigger players can be ruthless. You should also do a proper research as bread production has moved from small bakeries to big bakeries because of economies of scale. Bakers Inn has centralized production and this reduces the production cost. The most important thing is you need to understand that business advice is not a hobby, quality advice is offered for a fee as there is no fit all advice. We can all advise you to try it because we have nothing to lose. Everyone wants to be viewed as positive but personally I’m not comfortable making a decision during the absence of a Devil’s Advocate.

Prisca Ncube Musere very good points there Francis !!!

King Krayza Bee thank you guys, i thing i got a balanced discussion on both sides of a coin. I will consider your views and i hope to come up with a best solution

Livingstone Muringai l believe you can make it my brother and u need the right people to work with especially when u are starting. l have been in bakery industry for about 15years and it needs good strategies and patience. I am willing to assist you. Inbox

Shakespeare Matandanure I think proper business strategies must be carried especially marketing research, to evaluate success and competitive edges ,

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