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Diaspora Matters

Lessons from soccer for entrepreneurs

liver

Brilliant business plans, a lot of enthusiasm, you have attended many seminars, followed role models, read plenty of books and you have mastered the basics—you look forward to launching a successful business project. Good luck to you, thorough researches done—you can do it!

In soccer the coaches would also have followed the same approach. A lot of practice, watched videos of competitors, done self analysis—got psychologists to psyche you up. Confidence full to the brim—bring it on!

Come match day, you enter the pitch and as soon as the referee whistle goes off, its game on!

Then you find the conditions totally different from what you had been taught and practised for.You concede many goals than targeted, you make life difficult for you in the second half. How can you reverse the 4-0 score line?

In entrepreneurship, you learn that the economic environment is not as predicted. New statutory instruments come from nowhere, Covid-19 comes, inflation conspires to make your life difficult. All the business plans and researches rendered useless.

Meanwhile you have sunk a lot of capital into your project, some employees involved in fraudulent activities, some debtors not paying up, currency changes and money stuck in banks or Ecocash banned.

Hold on, all of these events did not appear in your business plans! Like in soccer, you have a 4-0 loss and you are considering quitting to save the little capital that still exist.

Welcome to the second half

Your coach has been studying the opponents, their strengths and weaknesses. Analysing too your own performance vs the opponents and coming up with a remedial plan to overturn the first half losses and record a draw or a win!

For entrepreneurs, there is no coach who was observing your performance and if you do not pause and self reflect then you are headed in the familiar direction travelled by 95% of entrepreneurs—doom!

In soccer teams that finish last get relegated and we can track all the teams that got relegated across the world. The statistics are easy to get…

In the Zimbabwean context, statistics are hard to come by and the absence of the statistics mean thousands to millions of people keep falling into the same trap.

Even when we follow popular entrepreneurs in the country. We only read of successful case studies but how they made losses in the first half and then miraculously survived in the second half to win the match is classified information!

Some of the first half experiences are so embarrassing that many are not comfortable to share them. The education system taught us to be proud of success and be embarrassed by failures and this extends to the business sector.

How to survive the second half

  • Complete the match, do not flee due to adverse performance in the first half.
  • Bruised, beaten, angry—seek half time expertise. Those who have played the match before—seasoned coaches. They will assist to point areas of weakness and strengths. They will analyse the industry too and other contributing factors. Together you will come up with a plan that also involves working on your deflated ego.
  • Draft a second half business plan: Chances of your first business plan failing are more than 90% especially for first timers. Yes its well researched, Yes the same business plan has worked perfectly well for others but that business plan is bound to fail in spectacular fashion too.
  • It’s a team sport: Serena Williams only has a team of experts behind her but she performs on the tennis court alone against competitors. Entrepreneurship is a team effort and not golf, boxing, motorsport or chess. You need a team for various roles (Financial Management, Strategic Management, Marketing, Risk Management, Business Management and more)
  • The founder can have the passion to succeed but recruiting a competent team that shares the same vision is an almost impossible task in the Zimbabwean context. Refer to those who have operated kombis where in most cases the drivers and assistants have their own selfish objectives. How do you recruit and work with a team that is interested in starting their own businesses using your resources? Your business plan is not going to adequately cover this agency problem—you will have to experience it to appreciate the complexities. The biggest risk is seasoned employees working for a first timer!
  • Don’t invest 100% capital in the first half instead craft your business plan such that its creates more cashflows for reinvestment and therefore adding up to your initial targeted capital. Do not invest too much when you entrepreneurship resume is at zero. This is akin to a coach using all substitute players in the first half.
  • Success is anchored on experience (80% negative) and (20% positive). You know where you have lost money and how and you avoid making similar mistakes. You now know of events that lead to a statutory instrument being formulated and introduced. You know the type of employees to avoid, your own weaknesses and strengths too.

How about people who are employed and they resign or are retrenched and enter the entrepreneurship sector? You may have been a CEO or Director with a lot of perks and associated prestige and society expects you to continue living at the same level. You cannot all of a sudden be seen getting your hands dirty working at Siyaso.

Unfortunately entrepreneurship starts from the bottom, if you are entering the mealie meal production then you need experience of being a mugaisi. If you own trucks, then you need to sometimes drive the trucks. Starting a soap making business? Then you need to know how to make the soaps yourself. Because of self esteem, employed professionals just want to transfer their positions to the entrepreneurship sector with disastrous consequences.

Once those below you know that the founder knows very little about the nitty gritties, then they will craft strategies to start their own companies within your company.

So get experience—negative and positive and win the match in the second half.

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Diaspora Matters

Unique clients who open floodgates

Taffy

The art of selling is a complicated one—a lot of studies have been put into it over the past centuries but still there is some inexplicable stuff that defies science. For instance how do you explain that there are some random clients who when they buy from you, they open floodgates?

Of course we are not talking of influencers who are public figures with a lot of following who can be engaged as brand ambassadors. For instance Trevor Noah, Shasha, Beyonce, Jah Prayzer, Casper Nyovest, Eddy Kenzo and Diamond  Platinumz.

Dear forumite, we are talking about Gogo Mthembu in Motsulu, Nelspruit who buys fresh vegetables from a market and opens up floodgates for Mpho. She buys shoes from a boutique and again opens up the sales valves.

Janet buying chickens from Nomusa and after the sale, Nomusa goes on to sell all of her chickens!

Janet goes on to buy face masks from Tinotenda and Tino sells all of her stock in record time.

Researchers call such people mavens according to the book Outliers. Mavens just have the Midas Touch and in most cases they do not even know that whatever they touch moves.

In a discussion on the forum, we had forum members who witnessed this phenomenon. Sales moving Northwards after certain people have placed orders. We had plenty of case studies and these were ordinary mavens.

In another instance a former icecream man identified certain clients who when they buy, he was assured of a great day of sales. If they do not then a tough day of moving sales.

Yours truly observed this several times whenever he stopped icecream men, stood in front of shops for window shopping or entering an empty shop and within a few minutes more people following suit. Of course iam not inviting freebies from the forum lol

Identify mavens for your business

In 2017 we advertised a forum initiative (tapestry) in 6 countries at the same time. The adverts went viral in South Africa, Lesotho and Malawi sparking a scramble across SADC. Was it a fluke? We tested again in 2018 with a hat-making initiative and got similar results! So for the forum, we have identified these 3 countries as mavens that open floodgates to the region. It saves us time when launching new products.

When icecream men plan their suburb rounds, the experienced know which street to move first, which households open floodgates and they ensure maximum results this way.

Zimbabweans should be familiar with the hero Oliver Mtukudzi launching his albums in certain countries first before doing so in his home land. We hope it now makes sense!

What made your sales move so fast? Is it the time, location, season or certain clients? Document and analyse why sales move so fast. Repeat the process continuously till you get to the bottom of the story.

Why are sales low? Who bought or did not buy? Come up with incentives for mavens and assess progress.

There are also certain social media groups where you post and make the most sales. Have you captured this? It could be possible that you make the most sales when everyone else is struggling. Same advert design, same products and prices but someone making 5x sales than others.

How well do you know your clients? Do you capture their contact details? Do you regularly engage them? Have you identified the mavens? They can be clients, location, digital platforms or more.

Knowing them may make the difference between survival and closing shop.

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